KIKO MILANO Reviews

I paid for express delivery (3-5 working days). It’s 10 working days later and I’m still awaiting my order and an answer to the 3 complaints I sent. Never again, the products are not worth it anyway.

Not sure who is the scammer, them or their delivery company.
However whoever uses Skynet to drop off their orders cannot care whether the customer gets it or not. False claims of one attempted delivery, can be proved via camera they didn’t turn up, least of all 7.45am!!! Then they want money to redeliver!

Only ordered as my mother in law wanted something for her birthday, well done you’ve ensured she doesn’t have her gift here, the only good thing is we paid via PayPal.

If they’re a genuine company then they must lose thousands using this joke of a delivery company. We ordered weeks ago.

Will never trust them again. First and last time.

Ordered from the UK online website - do not do it. It seems to be a scam either from the Kiko UK website or courier, not too sure which.

I waited weeks for my products and stayed in for the re-deliveries when I missed them. Nothing came. I requested a refund via customer service and they did this quickly and professionally.

However, I keep getting calls and voicemails from 'Skynet delivery' asking me to pay to re-deliver my items.

I think it is a complete scam. I've now blocked the number and will not be buying online from them again

I ordered my products 05/06/22. Just under two weeks later and they have arrived and all is as expected.
I came to Trustpilot to read reviews after delayed delivery emails, and other emails that I couldn’t make sense of, including one sent in a different language. I was horrified and got myself ready for a very long wait for my order.
Initially I had a query about the delivery address, as I had made sure it was correct on ordering but the confirmation email gave an address missing details. The person who replied got the total wrong end of the stick, and told me if the delivery address was wrong, I could refuse the order on delivery and then place it again. Odd. In actual fact another email gave the correct address I had entered, rather than the wrong one displayed initially.
A few days later I emailed them about the delay, as on trying to track the parcel on the website there were two places you could enter the information, but both had different updates! I was told I would just have to be patient and wait, and that they were sorry.
I was quite pleased when the order arrived not long after this and consider myself lucky based on others experiences. I did get emails regarding delivery throughout.
My daughter had wanted the Green Me mascara in brown, which they didn’t sell in our local Kiko store. The shop staff happily recommended buying online with no mention of all the issues people experience.
I may consider buying from Kiko again, possibly but it was annoying that you have to spend a minimum of £15. I’m not sure I would be confident enough to want to run the gauntlet of delivery again. I don’t think delivery has been too bad, but have I just been lucky?

Don't buy from KIKO UK!!!
I would give minus 5 if I could. After waiting for weeks for my delivery, it was sent to the wrong address and when I eventually received it, the 5 mascaras I ordered had been replaced with ones that were several pounds cheaper. Ive emailed them countless times and they don't respond. The UK branch are a SCAM COMPANY!!!!

Hi. I've bought the products 10 days ago because I need it for today 16/06! I thought it would arrive earlier but tracking one day says: in transit to destination and then going back to Hub which makes no sense! Where I live there a 24hrs Concierge so I'm sure nobody tried to delivery here. If this shipment doesn't arrive today I will return everything because I won't need anymore, it was supposed to be a gift and my friend is leaving today. So I won't be able to give her the gift and I will definitely NEVER buy on KIKO again. It's the second time that the delivery delays. It's horrible! If you can't delivery on time STOP selling online.

Okay - products are good. Go into store if you want to try their range - I usually wear Mac or Ester Lauder and Kiko products surprisingly are just as good - it is day 1 of using products so still early, but so far no product complaints!
However, do your research on products before going into store!
Staff are shockingly awful! The lady with the black dreads lied to me in the Manchester Trafford centre store! Totally unnecessary and Disgraceful customer service. I purchased no products their and went to Manchester Arndale centre the following day. The liar was in that store too! I avoided her, another lady served me who was good tbh, but having read the reviews it’s clear customer service is not important to this brand nor the manager of the Manchester stores who thinks it’s okay to lie to customers ??

They have great products but customer services in uk are none! Placed an order online 11 days ago, tracking the parcel it says already in 2 different dates that my order was shipped and nothing yet. Website says 6-8 days delivery.. already emailed customer services but no replay! Contacted number available online but it’s their store in London. I would avoid purchase anything online with them. I have no other choice then contact my bank to get the money back!

I do like the products , the quality is good and the prices reasonable.
However, if anything goes wrong with your order when ordering online, the Customer Services are terrible.
I would now only purchase Kiko products from a retail outlet and never again on line and I would recommend the products , but only if bought from a shop in person.
The reason for only two stars is for the dreadful on line service .

Originally was worried as I had an email stating my order may be delayed. However, I received my items on 06/05/2022 having placed my order on 22/04/2022. Very reasonable as the shipping if from Italy.

I have tried Kiko cosmetics before and loved it. Pre- COVID, I had a store in my city and had brought some good quality makeup from there. In March, I ordered some makeup for a friend’s bday and myself some goodies. I first got an email saying there was shipping trouble- I would get a full refund. Then I had an email saying I had received my package???? I didn’t. That was on the 5th April and I ordered it early March. I have a £28 charge to my bank account and I’m unsure of how to get the products or a refund. Very annoyed and disappointed as the makeup I’ve tried before has been very good. I’ve given two stars as their makeup quality is good but I do feel I’ve been scammed.

I ordered online before reading the reviews here and felt a bit worried, however my products arrived within ten days which I feel is reasonable. The eyeshadow is beautiful and a big fan of the holiday gems eyeliner range. Will definitely order again.

I love Kiko’s products but I have learned my lesson - only buy from them if you can do so from a physical shop, because ordering online is hopeless. I should have looked here first. I don’t have a shop near me so I guess this is the last purchase I’ll be making from Kiko.

Trying to find out what has happened to my order is impossible. I suspect they don’t know themselves. Perhaps the delays and lack of information is indicative of a company on its last legs? It certainly feels like it.

I love kiko products, only bought from their official website as I wanted a limited edition. I didn't receive any shipping dispatch for a good few weeks and is been a month now since I ordered. The customer service was awful when I asked for tracking/updates. The tracking status said it was on hold for 3 weeks and when I contacted kiko by email they said there's nothing they could do. I also contacted them on Instagram and they responded once before I was left on "read". Would never order direct from them again

Really bad service in Westfield Stratford branch.
I was made to feel intimidated and be-littled by the staff member. Appalling service.